No Software Refunds
Software products, firmware-related digital products, downloadable files, digital licenses, demos, configuration tools, documentation products, access-based products, and services are final sale and are not eligible for refunds.
Hardware Defects
If Nexus Ultimate Prop Controller hardware is defective, your sole remedy is replacement of the defective hardware, subject to inspection, troubleshooting, and approval by Nexus Workshop. We may ask for photos, order details, troubleshooting information, controller logs, return of the defective unit, or other information needed to confirm the issue.
At our discretion, we may replace the defective unit, replace a defective component, or provide another hardware remedy that reasonably resolves the confirmed defect. Cash refunds are not provided for hardware defects.
What Is Not Covered
Replacement coverage does not apply to issues caused by installation, wiring, connected equipment, misuse, modification, improper power, environmental damage, liquid exposure, physical damage, incorrect configuration, unsupported loads, unauthorized repairs, normal wear, or use outside documented specifications.
No Refunds for Compatibility or Change of Mind
We do not provide refunds because a product is no longer needed, was ordered by mistake, does not fit a particular installation, is incompatible with third-party equipment, requires additional parts, or does not meet a use case that was not confirmed by Nexus Workshop in writing before purchase.
Shipping and Returns for Replacements
If a return is required before replacement, we will provide instructions. Do not send hardware back without contacting us first. Items returned without approval may not be accepted. Depending on the circumstances, you may be responsible for packaging, return shipping, insurance, customs, duties, taxes, or costs caused by missing parts, damage in transit, or incomplete returns.
Support Before Replacement
Many issues can be resolved through wiring checks, configuration changes, firmware updates, power-supply review, or log review. We may require reasonable troubleshooting before approving replacement of hardware.
Replacement Limits
Replacement of defective hardware does not include reimbursement for labor, installation time, lost revenue, lost bookings, room downtime, connected equipment damage, shipping delays, business interruption, or any other incidental or consequential costs.
Contact
To request support for a possible defective hardware issue, contact info@nexusworkshop.com with your order information, a description of the issue, and any relevant photos, logs, or troubleshooting details.